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Cancellation Policy

This policy explains the cancellation, no-show, refund and booking modification rules applicable to GUNACAB cab bookings.

Last Updated April 2026
Document Type Customer Policy
Applicable Service Cab Booking

Overview

At GUNACAB, we understand that travel plans can change. This Cancellation Policy outlines the rules and conditions for cancelling a cab booking. By booking a ride with GUNACAB, the customer agrees to the terms mentioned below.

1. Cancellation Before Trip Start

Customers can cancel their booking before the trip begins. Cancellation charges may apply depending on how close the cancellation request is to the scheduled pickup time.

  • No charges may apply if the booking is cancelled well in advance.
  • Partial charges may apply for last-minute cancellations.
  • Full charges may apply if the driver has already reached the pickup location.

2. Cancellation After Driver Assignment

If a driver has already been assigned or dispatched for the booking, cancellation charges may apply as per company policy. These charges help cover operational cost, driver time and travel towards the pickup location.

3. No-Show Policy

If the customer is not available at the pickup location at the scheduled pickup time and does not respond to calls or messages, the booking may be treated as a no-show.

In no-show cases, full booking charges may be applicable depending on the trip type, driver reporting status and waiting time.

4. Outstation Trip Cancellation

For outstation bookings, cancellation charges may vary based on timing, route, vehicle arrangement and driver dispatch status.

  • Early cancellation — minimal or no charges may apply.
  • Same-day cancellation — partial charges may apply.
  • After trip start — full charges may be applicable.

5. Refund Policy

Refunds, if applicable, will be processed based on cancellation timing, payment method and booking status.

Refunds may take 5–7 business days to reflect in the customer’s account, depending on the bank, payment gateway or payment method used.

6. Company Cancellation

GUNACAB reserves the right to cancel a booking due to unavoidable circumstances, operational limitations or safety-related reasons.

  • Vehicle breakdown.
  • Driver unavailability.
  • Natural disasters, emergencies or road restrictions.
  • Incorrect booking details or unreachable customer contact number.

In such cases, customers will be informed. If the booking was prepaid, refund eligibility will be handled as per applicable conditions.

7. Modification of Booking

Customers may request changes to booking details such as date, time, pickup location, drop location or route. Any modification is subject to vehicle and driver availability.

Additional charges may apply if the route, timing, distance or service requirement changes after booking confirmation.

8. Customer Responsibility

  • Provide accurate booking and contact details.
  • Be available at the pickup location on time.
  • Inform cancellation or changes as early as possible.
  • Respond to booking confirmation calls or messages when required.
  • Share correct pickup and drop location before trip confirmation.

9. Changes to This Policy

GUNACAB reserves the right to update this Cancellation Policy at any time. Updated versions will be posted on this page. Customers are advised to review this page periodically.

10. Contact Us

For cancellation, booking modification or refund-related queries, please contact GUNACAB support.

Phone: 6262161010

Email: support@gunacab.com

This page is intended to provide general cancellation and refund information for GUNACAB customers. Final charges or refund eligibility may depend on the specific booking case, timing, route and operational status.