Cancellation Policy

Last Updated: April 2026

At GunaCab, we understand that travel plans can change. This Cancellation Policy outlines the rules and conditions for cancelling a cab booking. By booking a ride with us, you agree to the terms mentioned below.

1. Cancellation Before Trip Start

Customers can cancel their booking before the trip begins. Cancellation charges may apply depending on how close the cancellation is to the pickup time.

• No charges if cancelled well in advance
• Partial charges for last-minute cancellations
• Full charges may apply if the driver has already reached the pickup location

2. Cancellation After Driver Assignment

If a driver has already been assigned and dispatched, cancellation charges may apply as per company policy.

3. No-Show Policy

If the customer is not available at the pickup location at the scheduled time, it will be considered a “No-Show”. In such cases, full booking charges may be applicable.

4. Outstation Trip Cancellation

For outstation bookings:

• Early cancellation – minimal or no charges
• Same-day cancellation – partial charges
• After trip start – full charges applicable

5. Refund Policy

Refunds (if applicable) will be processed based on the cancellation timing and payment method. It may take 5–7 business days for the refund to reflect.

6. Company Cancellation

GunaCab reserves the right to cancel a booking due to unavoidable circumstances such as:

• Vehicle breakdown
• Driver unavailability
• Natural disasters or emergencies

In such cases, customers will be informed and a full refund (if prepaid) will be issued.

7. Modification of Booking

Customers may request changes to booking details (time, date, route), subject to availability. Additional charges may apply.

8. Customer Responsibility

• Provide accurate booking details
• Be available at pickup time
• Inform cancellation as early as possible

9. Changes to Policy

GunaCab reserves the right to update this Cancellation Policy at any time. Updated versions will be posted on this page.

10. Contact Us

For any queries regarding cancellations or refunds, contact us:

📞 Phone: 6262161010
📧 Email: support@gunacab.com